American Family Dentistry

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Patient Scheduling Manager

at American Family Dentistry

Posted: 2/23/2019
Job Reference #: 9186

Job Description

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Job Description

A highly skilled individual with relative PSR experience that is often assigned to a doctor / hygiene team and is responsible for scheduling, co-payments, treatment plan presentation, financial arrangements, working schedules to meet production goals and reports on production goals (high level admin team member).

Responsibilities include:

  • Answer incoming calls using proper telephone etiquette
  • Greet and check in patients in professional and friendly manner
  • Respond to telephone inquiries from potential patients.
  • Able to oversee patient appointments and scheduling of all staff doctors
  • Schedule, reschedule and confirm new patient appointments.
  • Promote care and appointment opportunities to patients seeking care
  • Maintain flexibility regarding scheduling changes, communicating changes to patients, and staff.
  • Flexibility to support change, with varying schedules as necessary
  • Work to maintain full schedules and maintain office schedule flow
  • Collect co-payments and verify insurance coverage as appropriate
  • Prepare new patient charts accurately
  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
  • Collect past due balances on date of service.
  • Present financial policies and arrangements accurately to patients.
  • Facilitate effective patient flow using the proper callback system.
  • Self-motivated with the ability to exceed patient expectations
  • Excellent organizational skills to effectively handle multiple task,
  • Possess excellent interpersonal communication skills.
  • Able to demonstrate basic understanding of dental treatments/contracts/financial terms
  • Credit counseling and able to establish collection protocol
  • Able to over see dental office expenditures/budgeting and profit margins
  • As necessary collect and post payments and record receipts
  • Act in a professional manner.
Required Skills
  • Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment- experience in the dental or medical industry with scheduling and verifying insurance preferred
  • Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
  • High School Diploma or equivalent.
  • Strong computer skills and telephone skills
  • Demonstrate knowledge of effective scheduling.
  • Comply with protocols and standards.
  • Demonstrate and promote superior customer service skills.
  • Ability to multi-task.
  • Exercise basic knowledge of dental terminology.
Job Location
Florissant, Missouri, United States
Position Type