Mercy Medical Hospital

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Patient Safety Manager

at Mercy Medical Hospital

Posted: 4/7/2019
Job Reference #: 786825
Keywords: manager

Job Description

  • Requisition ID
    Position Type
    Full Time
    Quality Assurance
  • Overview

    We’re a Little Different

    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: Nursing degree required

    License: MO RN License required - or able to obtain prior to start date.

    Experience: Minimum 5 years of healthcare experience required.

    Knowledge of complex hospital system and processes. Excellent organizational, interpersonal, and analytical skills. Strong leadership qualities (follow through, motivation). Effective change agent. Attention to detail and accuracy. Ability to work independently. Computer skills - MS Word, PowerPoint, and Excel.


    Education: Bachelors degree in Nursing Preferred

    Experience: Experience in a healthcare organization. previous risk management, patient safety or performance improvement experience preferred.

    Knowledge of risk management/patient safety principles preferred.

    Under the direction of the Director of Quality Improvement, the Patient Safety Manager functions in a support role in identification and prevention of events. Education is critical to the program, and the Patient Safety manager will develop and present education programs to a wide range of audiences throughout the organization and actively participate in patient safety teams, committees initiatives. This role collaborates with other in the East Community to create an environment where those involved in delivering care participate in identifying, preventing, and minimizing hazards and the likelihood of error; and ensures that information about patient safety is shared throughout the community and to the Board to enhance the environment of patient safety. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

    1. Work with the Quality and Patient Safety Committee to develop strategies to enhance participation by all individuals in the Patient Safety Program. Collaborate with leadership, coworkers and medical staff to develop, implement, monitor and champion processes related to key patient safety issues. Remain abreast of national and regional patient safety initiatives that are appropriate for adaptation within the East Communities and work toward implementation of identified strategies as part of an overall comprehensive safety program.

    2. Identify information and data sources required for the management, development and support of safety initiatives and the patient safety program. Recommend and work to facilitate process/safety changes within the East community to improve ambulatory patient safety based on identified risks, proactive assessment or national standards. Provide SAFE event data on a scheduled basis to committees, departments and leaders to facilitate process changes (e.g., fall data, etc.) Provide periodic reports regarding patient safety initiatives and establish mechanism to report safety information (e.g. Safety Alerts, 1:1 interactions, articles, education programs, etc.) Coordinates and participates in Patient Safety Champions, committees and teams in an effort to promote patient safety prevention.

    3. Serve as a liaison regarding patient safety initiatives. Provide periodic status reports regarding patient safety initiatives within the medical center. Establish mechanisms to communicate progress and barriers toward effective safety initiatives. Participate as active member of committees and teams to provide patient safety perspective, as assigned.

    4. Support and encourage reporting of both actual events as well as the near miss via SAFE safety event reporting throughout the East Community. Function as SAFE Administrator, Triage Manager and/or Event Manager to manage reported events. Based on SAFEs, identify both risk and claim events involving patients and visitors. Investigate events with injury or identified patient safety events for follow up per guidelines. Provide consultation and maintain documentation as per established guidelines. Analyze data to identify patterns or trends and provide reports to departments, committees or leaders to assist leaders in their quality efforts to improve and impact safety processes within their department. Identify near misses for the great catch award/vote.

    We’ll Support You at Work and Home

    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

    What Makes a Good Match for Mercy

    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!